for park tickets on december 31guests that hold a redeemed shanghai disneyland ticket of december 31, 2023 may choose to visit the park after 15:00 on any other day from january 8, 2024 up to july 7, 2024 (both inclusive) and reservation will not be required*. on the day of your next visit:- for guests who have purchased tickets with id document, please redeem at the park entrance turnstiles with the original physical copy of id document that was used to purchase your tickets for december 31, 2023. all guests who purchased tickets with the same id document on december 31, 2023 are required to enter the park at the same time as the main id document holder.- for guests with tickets that are not linked to any id documents, please bring the original paper tickets on december 31, 2023 to guest services window to redeem the new on-day tickets.please note that an extended dated ticket will only include park admission upon redemption at the turnstile, any other benefits bundle with the park admission will not be included.still have questions or need to contact us?guests can also contact the shanghai disney resort reservation center on: 400-180-0000 (chinese mainland) or +86-21-3158-0000 (other countries/regions) for all enquiries. if the wait time of the hotline is long, we recommend you send an email to ** and leave your contact information, and we will process your email as soon as possible.thank you for your understanding!*in accordance with existing shanghai disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, shanghai disneyland reserves the right to block out all guests holding general admission tickets, including those holding a dated ticket which was extended for this time. communications will be made via the resort’s official platforms accordingly in a timely manner.********************zootopia has officially opened at shanghai disneyland on december 20. as we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit zootopia during its opening period, please understand that admission to zootopia or its new attraction “zootopia: hot pursuit” may not be secured for every guest who enters shanghai disneyland. however, guests will be able to encounter multiple new experiences with a zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise.please also note that overnight queuing for entry to shanghai disneyland on any day is not permitted. guests are encouraged to plan their trip accordingly.in the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “zootopia: hot pursuit”. downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. in the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. operation of the attraction will be resumed after the completion of all necessary procedures. we appreciate the understanding and cooperation of our guests during this opening period.