our commitment to service is our commitment to our customers. our customer service groups interact with all levels of the company to ensure that every process is focused on delivering the highest level of service and satisfaction. our technical support team is comprised mainly of ph.d. scientists, including many with years of post-doctoral experience. from order placement to technical support, we meet and exceed industry standards for timely and helpful responses to customer inquiries. we provide custom products, services, and packaging to better suit our customers’ needs. in short, we view every contact point as an opportunity to provide excellent service to our customers.