Customer Service BPO Leader | Alorica

<div><pstyle="text-align:center"><i></i><istyle="background-color:rgba(,,,);color:inherit;font-family:inherit;font-size:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit">thisfirst-to-marketpartnershipbetweenbest-in-classproviderswilldeliveranend-to-endplatformtolaunch,manage,andservicelending,leasing,andcreditaccountswithincreasedoperationalefficiency. </i></p></div><div><p><b>irvine,calif.,september,</b>—<ahref="https://www.alorica.com/?login=false&originalurl=https%a%f%fwww.alorica.com.mcas.ms%f%fmcastsid%d&mcascsrf=adeafdbbbcfddbcbdaceaedeaaedf"target="_blank"rel="noreferrernoopener"style="font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;white-space:inherit"data-sf-ec-immutable=""data-sf-marked="">aloricainc.</a>,aglobalcustomerexperience (cx)leader,hasenteredintoanexclusivepartnershipintegrating<ahref="https://www.loanpro.io/"target="_blank"rel="noreferrernoopener"style="font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;white-space:inherit"data-sf-ec-immutable="">loanpro’s</a>modernlendingandcreditplatformtointroduceanall-in-one-solutionthatallowsformoreefficientandpersonalizedlendingandcreditservicing,markingapivotalmomentinthefinancialindustry. thisfirst-of-its-kindcollaborationlayersloanpro’sconfigurablelendingandcreditplatformwiththenextgenerationdigitalloanprocessingfromalorica’s<ahref="https://www.alorica.com/outcomes/products/loan-servicing"target="_blank"rel="noreferrernoopener"style="font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;white-space:inherit"data-sf-ec-immutable="">systemsandservicestechnologies(sst</a> ),thenation’sleadingconsumerloanservicer.comingofftheheelsof<ahref="https://www.loanpro.io/blog/loanpro-integrates-with-visa-dps-to-enhance-their-next-generation-end-to-end-credit-card-platform/"target="_blank"rel="noreferrernoopener"style="font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;white-space:inherit"data-sf-ec-immutable="">loanpro’ssuccessfulintegrationwithvisadps</a>andwithanenhancedmanagedservices offeringpoweredby<ahref="https://www.alorica.com/outcomes/products/alorica-iq/"target="_blank"rel="noreferrernoopener"style="font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;white-space:inherit"data-sf-ec-immutable="">aloricaiq</a> ,thetwocompanieswillempoweranewwaveofcardissuers,lenders,andleaseproviderstomodernizetheirtechstackdrivingincreasedoperationalefficiencywhilereducingcomplianceburdenandcreditrisk.  <br></p></div><div><p>“wearepleasedtoannounceourstrategicpartnershipwithloanpro,whosharesourcommitmenttobringingtech-enabled,customer-centricinnovationtothemarket,”saidmikeclifton,alorica’sco-ceo.“thekeyistoforgerelationships withbest-in-breedpartnerssothat,together,we’reabletodeliveraunified,end-to-endsolution.we’refocusedondrivingdigitaltransformationsofinancialorganizationscaneffectivelyoperatetheirlendingandcreditportfolios nowandwellintothefuturebystayingaheadoftheircustomers’evolvingexpectations.”  </p></div><div><p>together,aloricaandloanproprovidecustomerswithacomprehensivelending,leasing,andcreditplatform,capableofcreatingandservicinganytypeofloan,lineofcredit,lease,orcreditcard.thisdealalsoenablesfinancialservicescompanies tohaveon-demandcustomersupport,contactcenteroperations,anddisputemanagementservices,availableinbothablendedormanagedservicemodel.asaresult,financialservicescompaniescanenhanceoperationalefficiency,improvecustomer satisfaction,andmaintaincompliancewithease. </p></div><div><p>“thisalliancecreatesanewstandardacrossthecreditspectrum,”sharedjayking,headofalorica’ssstandpresidentofnorthamericaoperations.“whenitcomestolendingandcreditservicing,customersarelookingfor optionsthataresecure,simple,accessible,personalized,andflexible.ourdigital-firstapproachandblendedsolutionwillresultinfinancialbrandsgainingdeeperinsights,trust,andloyaltyfromtheircustomers.” </p></div><div><p>“financialorganizationsseekgreatercontrolovertheirtechnologystackandthird-partypartners,”saidrhettroberts,co-founderandceoofloanpro.“theyarelookingfornewwaystoconsolidatevendorrelationshipsandincrease visibilitybyusingmodernplatforms.throughthisstrategicpartnershipwithalorica,weareachievingexactlythat.weareprovidingaholistic,best-in-classsolutiontolaunch,service,andmodernizethelendingandcreditecosystem.” </p></div><div><p>“thefinancialservicesindustryhasneverbeenmorecompetitive,”statedcharlessweeney,chiefrevenueofficerofloanpro.“loyaltyriskisatanall-timehigh.whileaiisrevolutionizingself-servicemodelsforlow-consequence scenarios,high-consequencesituationsstillrequireahumantouch.ourcollaborationwithaloricasolvesthisforfinancialservicesproviders.byunifyingourmoderncreditplatformwithalorica’sexpertiseinpersonalinteractions,we addressloyaltyriskhead-on.loanprodeliversdataaccuracy,accessibility,andaction,whichempowersaloricaexpertstosolveproblemsinstantlyforcustomers.thedaysof‘ineedtotransferyou’aregone.” </p></div><div><p> </p><hr><p> </p><p>aboutalorica </p></div><div><p>aloricacreatesinsanelygreatdigitalcustomerexperiencesatscale.ourteamof,solutionists,technologistsandoperatorspartnerwithglobalbrandsanddisruptiveinnovatorstodeliverdigitallycharged,tailoredinteractionscustomers crave.withatrackrecordofcreatinglong-termloyalty,aloricabringsactionableinsights,provenprocessesandcxleadershipthatdeliveroutcomescriticaltoclients’objectives,whetherthey’refocusedondigitaloptimization, customerengagementormarketexpansion.ourdigitalpractice— <ahref="https://alorica.com/outcomes/products/alorica-iq/"target="_blank"rel="noreferrernoopener"data-sf-ec-immutable="">aloricaiq</a>—designs,integratesandoptimizes best-of-breedtechnologysolutionsacrossthecustomerexperiencetoimproveserviceandincreaseoperationalefficiency.<ahref="https://www.alorica.com/outcomes/products/loan-servicing"target="_blank"rel="noreferrernoopener"data-sf-ec-immutable="">systems&servicestechnologies(sst)</a>, poweredbyalorica,isthenation’sthird-partyservicerofchoicefororiginatorsandpurchasersofconsumerassets.aloricadrivescxinnovationforthebestclientsaroundtheglobefromitsaward-winningoperationsincountriesworldwide. tolearnmore,visit <ahref="https://www.alorica.com/"target="_blank"rel="noreferrernoopener"data-sf-ec-immutable="">www.alorica.com</a>. </p><div><p>aboutloanpro </p></div><div><p>loanproisthemarket-leadingmodernlendingandcreditplatformenablingfinancialorganizationstoinnovatequicker,drivingaccountgrowthwhileoptimizingoperationalefficiency.today,+financialorganizationsuseloanprotoholistically upgradetheirborrower,agent,andback-officeexperiences.loanpro’smissionofprovidingtheplatformtoinnovatethefutureoffinancecurrentlyisenabledthroughitscomposablearchitecture,allowinglenderstoenhancetheirorigination, servicing,payments,collections,allbuiltonthefoundationofamodernlendingandcreditcore.learnmoreat<ahref="https://www.loanpro.io/"target="_blank"rel="noreferrernoopener"data-sf-ec-immutable="">loanpro.io</a>. </p></div><div><p> </p></div><div><p>mediacontact: </p></div><div><p>sunnyyu,aloricainc. </p></div><div><p><ahref="mailto:**"rel="noreferrernoopener"target="_blank">**</a> </p></div><p> </p></div>