mocha treats will make every attempt to contact the client to schedule a later pick up/delivery day, dependent on availability. if a cancellation is made less than two weeks prior, the balance is due in full. no changes can be made to invoices less than three weeks prior to delivery date (please note that changes to an order may result in change of order price).all delivery/set up times are final as noted in your invoice. in the case of an emergency or an error in your cake delivery, please contact us immediately so we can fix the issue right away. if you are unhappy with your cake for any reason, please call us the day of your event and explain the situation. in the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so your cake can be returned to our studio.without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. this is necessary to hinder the very rare case of “if we complain, we’ll get a free cake” issue we occasionally come across. we are dedicated to satisfying our client’s cake requirements. please call or email if you have any questions please don’t hesitate to call us at 202.812.1677 or send an email to [email protected].in the event of a cancellation: all requests for cancellation must be made it writing. if a cancellation is received, the 50% retainer will not be refunded. if a cancellation is received less than two weeks prior to the promised pick up/delivery date, the full 50% retainer and balance are due in full.